Certificate III in Customer Support and Service Engineer

Our world is getting interconnected with technology. Be part of a future citizen.

INTRODUCTION

The Certificate III in Customer Support and Service Engineer course is designed to provide in-depth knowledge of customer care and support service for Information and Communication Technology Systems in any ICT organization. This certification enables to run standard diagnostic tests and troubleshoot hardware and software.

COURSE AT A GLANCE

School of Information Technology
Duration: 12 months
Course Fee Details

Download PDF Brochure

OUTCOMES

Potential Careers

  • Servicing ICT Systems
  • Data Processing Officer
  • Customer Relationship Officer
  • IT Help Desk Assistant
  • Assistant IT Officer
  • Customer Service Executive

COURSE AT A GLANCE

School of Information Technology
Duration: 4.5 months
Course Fee Details

Download PDF Brochure

Related Links

MODULES

  • PC Fundamentals
  • Concept of Operating Systems
  • Windows Essentials
  • PC Configuration and Maintenance
  • Customer Support Service
  • Project

Entry Requirements

  • Completion of grade 7 OR
  • Attainment of a Level 2 qualification OR

Experience Pathway:

  • 18 years of age and 1 year work experience  AND
  • Ability to communicate in the language of instruction